Please note that CafeSinks.com may change any or all of the content on the Site, including, but not limited to, products, programs, and/or services described in or offered through the Site, without notice and without liability to CafeSinks.com.
CONDITIONS OF USE
You are entirely responsible and liable for all postings or usage of CafeSinks.com (or any of our affiliates) you make. Listed below are some, though not all, violations which may result in CafeSinks.com (or any of our affiliates) not allowing you to use any or all areas of our web sites. You agree not to do any of the following while using CafeSinks.com (or any of our affiliates): harass, threaten, embarrass or slander any person or entity; transmit via CafeSinks.com (or any of our affiliates) any information, data, text, files, links, software, chat, communication or other materials ("Content") that CafeSinks.com (or any of our affiliates) considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, racially, ethnically or otherwise objectionable; impersonate in CafeSinks.com (or any of our affiliates) any business or person, living or dead, famous or not; intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to any regulations having the force of law while using or accessing CafeSinks.com (or any of our affiliates) or in connection with your use of CafeSinks.com (or any of our affiliates) in any manner.
You agree that you will not upload or transmit any Content (i.e., Consumer Review) to CafeSinks.com (or any of our affiliates) that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party. By submitting Content to CafeSinks.com (or any of our affiliates) you automatically grant -- or warrant that the owner of such Content has expressly granted -- CafeSinks.com (or any of our affiliates) the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any Rights that may exist in such Content.
You must evaluate, and bear the risk associated with, the accuracy, completeness or usefulness of any Content found within the LEVEL GROUND, LLC [CafeSinks.com and others] family of websites. CafeSinks.com (or any of our affiliates) shall not be responsible for any Content. CafeSinks.com (or any of our affiliates) does prescreen or monitor all Content as a matter of policy, yet cannot guarantee accuracy or benefit of such content. CafeSinks.com (or any of our affiliates) shall have the right, but not the responsibility, to remove Content which is deemed in sole discretion undesired, harmful, offensive, or otherwise in violation of this Agreement or any rules CafeSinks.com (or any of our affiliates) has in place at the time. CafeSinks.com (or any of our affiliates) may elect at its sole discretion to monitor some, all, or no areas of CafeSinks.com (or any of our affiliates) for adherence to this Agreement or rules.
SHIPPING & DELIVERY
What are CafeSinks.com shipping policies?
CafeSinks.com is able to ship most of its products via standard ground, to any where in the US, with the exception of Alaska and Hawaii (which requires special shipment arrangement). Customer is responsible for shipping fees assigned to their purchase*, which is figured by an average, fair market shipping rate based upon the item’s weight. These rates are calculated by the most common shipment and freight carriers rates and may increase or decrease at any time, dependant upon the industry standard. Insurance for your item has either been calculated into the shipping cost or will be purchased by Cafe Sinks on your behalf and for your protection, in the appropriate amount of the purchase. Please be aware, residential deliveries will incur an additional charge, above and beyond any shipping rate offered on CafeSinks.com.
*Shipping rates are calculated based upon delivery of goods to commercial addresses within the 48 contiguous United States. Residential deliveries may require additional fees as per assigned by shipping or carrier company. Shipments to Alaska and Hawaii, Canada and Mexico, and any delivery addresses outside of the United States require special rate quoting; the shipping rates found on CafeSinks.com will not apply. Please contact your Account Manager or Customer Support Representative for further information.
LIMITATIONS OF SHIPMENT INSURANCE & LIABILITIES
Upon delivery, the customer MUST open and inspect all items before the shipping/delivery company departs the customer’s premises or package is signed for. If damage is discovered, as a result of shipment, customer is to either reject shipment or contact customer service immediately. For your convenience, our Customer Support can be reached at 303-875-5012. If shipping damage is discovered, the customer must contact Cafe Sinks Customer Support before the package is signed for, otherwise customer will be held responsible for damage.
Freight Policy (Applies to shipments above 149 lbs or in excess of normal ground shipping dimensions)
Many of our products require freight transit. Most of our freight items have freight charges calculated on our site; however some of our products, specifically furniture, may require the customer contact their Account Manager or Customer Service in order to obtain a shipping quote. We make every effort to use a reliable and fairly priced freight line, with each of our manufacturers. Please be aware, residential deliveries and delivery locations without dock will incur an additional charge, above and beyond any shipping rate offered on CafeSinks.com.
Generally, in the case where delivery locations lack docking facilities, our freight carriers will simply unload goods and leave on doorstep. No freight deliveries will be delivered or moved inside your location, by the delivering company, unless special arrangements have been made at time of goods purchase. Additional charges will apply for inside delivery of goods. In the case where delivery has already been made and customer requires inside delivery, customer may contact Cafe Sinks for assistance in hiring local moving assistance. Additional fees will apply for this service and customer is independently responsible for all charges related to hired moving assistance, whether Cafe Sinks hires on customers behalf, or customer hires services independently.
Due to the nature of freight shipping, should you have any question or concern related to your purchase, please don’t hesitate to contact us.
DELIVERY & INSTALLATION
Unless other arrangements are made in writing, at the time of purchase, with a Cafe Sinks representative, all installation of purchased goods remains the responsibility of the customer. Should the customer themselves not wish to install their purchased product, Cafe Sinks is generally able to locate a professional installer for the customer’s region or location. Additional fees apply for this service and customer is independently responsible for any charges related to third party installations. All installations done by third party installers are warranted by said third party; Cafe Sinks is not responsible for the quality or assurance of any third party’s installation.
ORDERING AND INFORMATION
CafeSinks.com retains the right to change pricing at any time with out notification. Prices on the web site are as marked, and can only be changed or adjusted by the CafeSinks.com administrator. Current order processing time is 24 to 72 hours; during holiday season processing times may vary. Processing/Delivery time for custom orders vary greatly; please contact your account manager or customer service representative for more information.
CafeSinks.com employs secure transactions for your use and benefit of online purchasing. Cafe Sinks also accepts orders via phone and email placement, however the following conditions apply.
CafeSinks.com makes every effort and takes every security measure to ensure your transaction security from within our purchasing modules, at CafeSinks.com. In order for you to purchase through CafeSinks.com, you must create a secured online account for yourself, and all purchases require your ability and execution of “logging in” to said account, before purchase is able to be confirmed. For your convenience, you may browse products and add product to your “cart” without logging in, but you will not be able to proceed through our online purchasing without first having created and securely logging into your account. [We employ strict security standards. Some users may experience errors or difficulty when creating and/or logging into their account, as a result of their personal security settings within their internet browser or computer. We encourage you to contact us should you have any concern or difficulty with your account or any other function of our website. Technically trained staff are available during normal business hours via phone (303-875-5012) and/or email (techsup@CafeSinks.com).
Should you wish to place an order with Cafe Sinks by phone, you must speak with either your account manager and/or a Customer Support Representative. Please be aware, your conversation may be recorded for quality control purposes. By provided Cafe Sinks with your credit card information, you are hereby authorizing charges be placed against provided card account, in the amount of the total purchase you request and have reviewed verbally with a CafeSinks.com representative. Your card information will be used for and only for the single/one time purchase you have requested at the time/during transaction of your provision of credit card account information. Your card information will not be retained on file (with the exception of your online account, should you include your card information) and you will therefore be required to provide credit card information for each verbal purchase you make over the phone.
Should you wish to place an order with Cafe Sinks via email, you must include the following information for your purchase(s):
Item Number [This information can be found in brackets immediately under the product name/title, on the product description page]
Item Name and Descriptive Information
Item Price [As you see represented on CafeSinks.com]
Certificate or Coupon [These certificates and/or coupons are offered exclusively by and for the use of Cafe Sinks and CafeSinks.com. Cafe Sinks reserves the right to honor or disallow any such certificate or coupon at any given time. These certificates can be obtained via direct email correspondence between CafeSinks.com and its customers, they may also be obtained or provided by various online methods, within the CafeSinks.com website. LEVEL GROUND, LLC, Cafe Sinks and CafeSinks.com retains all rights as related to discount, certificate or coupon, regardless of method of obtaining or provision. Should you have any questions or concerns, you must contact either your account manager or our customer support team for further clarification and/or specific authorization.
Your Contact Information [REQUIRED: PHONE CONTACT INFORMATION, OR ORDER CANNOT BE PROCESSED]
Your Title, or authorizing information of purchase on behalf of the company you are purchasing for [Please be prepared to offer proof of purchasing authorization on behalf of the company you represent]
DO NOT PROVIDE CREDIT CARD # OR ANY OTHER FINANCIAL ACCOUNT INFORMATION IN YOUR EMAIL. THIS IS FOR YOUR OWN SECURITY AND IF YOU INCLUDE SUCH INFORMATION, YOUR ORDER WILL NOT BE PROCESSED FOR YOUR OWN PROTECTION, AS VERIFICATION OF SECURE TRANSMISSION CANNOT BE OFFERED VIA EMAIL AT THIS TIME. UPON RECEIPT OF YOUR EMAIL SUBMITTED ORDER, Cafe Sinks WILL CONTACT YOU BY PHONE TO CONFIRM YOUR ORDER AND AT THAT TIME, REQUEST
Cafe Sinks [CafeSinks.com] will honor the following methods of payment. Multiple conditions and stipulations may apply to any particular payment method; it is your responsibility to review such conditions and choose your method of payment accordingly.
Online Purchasing Methods/Options via CafeSinks.com [our websites]
Check - Processed through the website then a check is submitted by the customer. Item is shipped within three days of check clearing the bank.
Paypal - You will provide your account information and funds in the exact amount of your total purchase will be withdrawn electronically from your Paypal account to Cafe Sinks’ Paypal account. Such a transaction will appear on your Paypal account as a withdrawal made by “Cafe Sinks; online_sales@CafeSinks.com”. If you have any questions or concerns related to charges or credits appearing on your Paypal account, please don’t hesitate to contact your account manager or sales representative.
Company Check, Certified Funds and Money Order. To avoid online scams and fraud, shipping will only occur once the payment clears our bank, and refunds for this payment type will only be issued 30 days after the product is returned. Please see return policy for more information.
Cafe Sinks and CafeSinks.com does not currently have options to accept such payment methods via our online interface. However, you may use any of these methods as payment by contacting your account manager or customer support representative and placing your order via phone. Should you decide to submit payment via Company Check, your order will be placed with our manufacturers upon provision of funds to our account, from your bank. Should you decide to submit payment via Certified Funds and/or Money Order, we will place your order with our manufacturers upon receipt of your payment and certification from our bank of funds.
Please contact your account manager or customer support if you require mailing address information.
It is your responsibility to retain copies of all correspondence and receipts/proof of sent funds.
You are also encouraged to insure payments being sent via mail, for your own protection.
If you are not satisfied with your purchase, simply contact and return your customer service representative, and return your items within 30 days of delivery; but please obtain return authorization within three weeks after delivery to make sure you have time to ship back the item within 30 days. We offer a return or exchange policy on most of our products* and in some cases, require a 25% restocking fee, but our return policy varies as does our range of products and if you are concerned, you must discuss details of the return/exchange policy with your account manager or customer service representative before you make a purchase.
For items returned due to manufacturer defect or error on the part of Cafe Sinks or its representatives we offer a exchange of the product. You are responsible for packaging and return shipping and obtaining shipping authorization and instruction prior to initiating the return. *
For items returned due to (the purchaser) your change of preference or desire, whether it be related to your misunderstanding of the product, your change of plan/use or your incorrect calculations or an incorrect description of the product on CafeSinks.com, in most cases we will honor a refund for the amount of the product alone; you will be responsible for both initial and return shipping charges. There is a 25% restocking fee on all returned items, with the exception of manufacturer defect returns. There are no refunds on custom orders once items have been shipped, including furniture/table tops, custom ordered sinks, etc. Cafe Sinks retains sole discretion of return of custom items and orders. It is your responsibility to contact and/or make necessary arrangements with your account manager or customer support representative and have all your questions answered before your purchase is final. If order has been canceled by you, prior to custom order being processed from the manufacturer, we will offer a 100% refund, however if payment is made by check or money order we have up to 30 days to return the customer a check to avoid online scams. Once order has begun to be built by the manufacturer, we cannot cancel or offer any return. *
Obtaining Return Authorization
For Returns and/or Exchanges, Cafe Sinks requires your notification of intent and you must obtain authorization from Cafe Sinks before you initiate return of an item(s) or we will not be able to accept the package, should it arrive at our offices. To obtain such authorization, please contact either your account manager or our Customer Support Team at 303-875-5012.
* Please consider your correspondence with your account manager or customer service representative carefully when obtaining the return authorization, as we will not honor manufacturer refunds or exchanges on items returned that are damaged in excess of original description, whether that damage be incurred during return shipping (in transit back to us) due to your improper re-packaging or failure to purchase proper shipping insurance, or a miscommunication, you will only be refunded for the items not damaged beyond your initial description or return agreement. Further, if your item is being returned as a result of our error, we will only honor a refund or exchange if item(s) are received from you undamaged and complete (not missing any parts).
CafeSinks.com will honor all manufacturer warranties provided by the manufacturer, done by the manufacturer. In order for the manufacturer of your item to honor your warranty, you must go through Cafe Sinks, as the manufacturer will not recognize your purchase/warranty should you attempt to go to them directly. You may contact Customer Support or your Account Manager for warranty details and/or to file a claim. Unfortunately, Cafe Sinks cannot be responsible for any product defects or concerns not met by the manufacturer. However, should you not be satisfied with your purchase or any warranty work provided by your item’s manufacturer, we will do our best, as your liaison, to work with the manufacturer in effort to provide results as you expect.
If your item is received with damage or defect, please do not use the item(s) in a faulty condition, as it may cause greater damage or defect thus resulting in the manufacturer warranty becoming void or altered. Further, no manufacturer warranty will be honored if an item is used for any purpose beyond or contrary to its intended, published purpose, or where there is specific user abuse.
DISCLAIMER OF WARRANTIES
You expressly agree that use of CafeSinks.com (or any of our affiliates) is at your own risk. CafeSinks.com (or any of our affiliates) shall not be responsible to you for any content found on CafeSinks.com (or any of our affiliates) . CafeSinks.com (or any of our affiliates) expressly disclaims all warranties of any kind, whether implied warranties of merchantability, fitness for a particular purpose, and non infringement. CafeSinks.com (or any of our affiliates) makes no warranty that CafeSinks.com (or any of our affiliates) will be timely, secure, error free, or meet your requirements; nor does CafeSinks.com (or any of our affiliates) make any warranty as to the results that may be obtained from the use of CafeSinks.com (or any of our affiliates) or as to the accuracy or reliability of any information obtained through CafeSinks.com (or any of our affiliates). No advice or information, whether oral or written obtained by you from CafeSinks.com (or any of our affiliates) shall create a warranty not expressly made by the manufacturer. You understand and agree that any content downloaded or otherwise obtained through the use of CafeSinks.com (or any of our affiliates) is done at your own discretion and risk and that you will be solely responsible for any damages to your computer or loss of data that results in the downloads of such content. To the full extent permissible under the applicable law, CafeSinks.com (or any of our affiliates) shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use CafeSinks.com (or any of our affiliates) or for the cost of procurement of substitute goods and services resulting from any goods or services purchased or obtained through your use of CafeSinks.com (or any of our affiliates). CafeSinks.com will not be liable in anyway for any injury that happens because of manufacturer defects or normal use of the product purchased from or any product given or provided by CafeSinks.com.
Deposits made for custom/special ordered products will be retained by Cafe Sinks if the customer chooses not to accept the product or wants to return the product. Once the customer confirms the custom/special order, the custom/special details of the ordered product and all payment information, thus completes the transactional process the customer herein out is responsible for the full payment amount of the custom/special ordered product. If the customer fails to pay the remainder of the invoice within 30 days of being notified of completion of the order, Cafe Sinks will be entitled to retain the deposit for the order and have the merchiendise from the order become property of Cafe Sinks. The only exception to this is if the ordered product is defective, in this instance CafeSinks.com will exchange the product with a duplicate or if a deplicate is unavailable a similar product under recommendations from Cafe Sinks.
“Note: Most furniture, product carts, stands, or kiosks and some sinks are considered “custom/special” orders.”
All forms of transactions are bound by these rules and obligations.
Cafe Sinks is entitled to change these term and conditions without prior writen notice at any time.